Virtual Visits

To Our Patients and Families:

To limit human exposure to COVID-19, we have opened up our Virtual Visits so that established patients can be seen by someone from our team without having to come to our office.  In addition to this, please note our offices are open and our clinical team is on hand to care for those patients who may need in-person care.  For non-urgent needs, we ask that you call to set up your virtual visit.

Please call 716-218-1000 to set up your Virtual Visit appointment today.

If you are candidate for a virtual visit, these steps will be used to arrange your video visit:

You will be notified of the time of your call when scheduling or rescheduling.

You will be asked to provide the name of your cellular phone service provider. We need this information to allow us to send you a confirmation link directly to your device.

Once your appointment date is confirmed with us, we will send you an appointment reminder directly to your mobile smartphone. This reminder will confirm the date and time of your appointment, with your clinical team, and a link for you to video connect to us.

We strongly recommend connecting to us using WiFi to avoid incurring mobile data charges.

We recommend testing the connection by clicking the link prior to your visit. When you click on the link, you will need to allow access to your camera and microphone for this visit to work.

*Your mobile device’s camera and microphone must be active. Your home computer or laptop must also have an active microphone and camera and must not be blocked.

Virtual Visit Tutorial

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Please notify our office immediately if you have a fever, cough, runny nose, or shortness of breath or have been in contact with someone who has been diagnosed with COVID-19. UBNS is following all CDC and New York State Dept. of Health guidelines for preventing the spread of COVID-19. Due to increased call volume, hold times are longer than usual. We apologize for the inconvenience.